Contact us

All sales are final. We do not accept returns or exchanges.

If your item arrives damaged or incorrect, email us within 7 days of delivery with your order number and photos. We’ll review and offer a suitable resolution (replacement or refund).

Please note: size/fit preferences are not eligible for return or exchange.

  • Processing: 1–3 business days.
  • Estimated delivery: EU/UK 7–12, US/CA 8–14, Worldwide 10–20 business days.
  • Tracking: sent by email when your order ships.
  • During peak periods, carriers may experience delays.
  • Secure, encrypted checkout.
  • We accept major cards and PayPal (Apple/Google Pay where available).
  • We do not store full payment details on our servers.

We stand by our quality. If you receive a product with a manufacturing defect, contact us within 7 days of delivery with photos and your order number so we can assist.

Processing 1–3 business days. Typical delivery: EU/UK 7–12, US/CA 8–14, Worldwide 10–20 business days. Tracking provided.

Product unavailable? Use the “Notify me” option on the product page or join our newsletter to get early access to restocks and new drops.

SECURE PAYMENT

All transactions are encrypted and 100% safe.

Worldwide shipping

From our warehouse to your door — anywhere in the world.

24/7 support

netral.clo@gmail.com